Dear customer, we want you to be completely satisfied with your purchase at Petalane.ch. If for any reason you are not happy with one of the items you have ordered, you can exchange it within 14 days of receiving the goods or send it back for a credit note. In this case, please let us know the reason for the return. Return conditions:
- unused condition:
- Die Articles must be in a perfect and unworn state.
- Original packaging: The return has to be in the undamaged original packaging.
- Exclusion of returns:
- Worn items
- Dirty product
- Damaged or poorly smelling articles
If one of these points is not fulfilled, we reserve the right to assert claims for compensation. Returns: Please return the goods to the following address: Petalane.ch Alicia Wyss Heligeichstrasse 32d CH-8632 Tann / ZH E-Mail: support@petalane.ch Refund: You can deduct the amount of a returned item from the total amount. If the total amount has already been transferred to Petalane.ch, you have the choice between
- a voucher
- a reimbursement
Please note that shipping costs are non-refundable. If you have any further questions, please do not hesitate to contact us! Best regards, your Petalane team