{"id":5434,"date":"2024-09-09T13:16:02","date_gmt":"2024-09-09T11:16:02","guid":{"rendered":"https:\/\/petalane.ch\/returns\/"},"modified":"2026-01-02T15:11:14","modified_gmt":"2026-01-02T14:11:14","slug":"returns","status":"publish","type":"page","link":"https:\/\/petalane.ch\/en\/returns\/","title":{"rendered":"Returns"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column][vc_column_text css=\u201d\u201d]Dear customer,\r\n\r\nWe want you to be completely satisfied with your purchase at Petalane.ch. If for any reason you are not happy with any of the items you have ordered, you can exchange or return them for a credit note within 7 days of receiving the goods. In this case, please let us know the reason for the return.  \r\n\r\n<strong>Return conditions:<\/strong>\r\n<ul>\r\n \t<li>unused condition:<br><\/li>\r\n \t<li>Die Articles must be <strong>in a perfect and unworn state<\/strong>.<\/li>\r\n \t<li>Original packaging: The <strong>return has to be in the undamaged original packaging<\/strong>.<\/li>\r\n \t<li>Exclusion of returns:\r\n<ul>\r\n \t<li>Worn items<\/li>\r\n \t<li>Dirty product<\/li>\r\n \t<li>Damaged or poorly smelling articles<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\nIf one of these points is not met, we reserve the right to assert claims for compensation.\r\n\r\n<strong>Return:<\/strong>\r\n\r\nPlease return the goods to the following address:\r\n\r\nPetalane.ch\r\nAlicia Wyss\r\nHeligeichstrasse 32d\r\nCH-8632 Tann \/ ZH\r\n\r\n<strong>E-mail<\/strong>: support@petalane.ch\r\n\r\n<strong>Refund:<\/strong>\r\n\r\nYou can deduct the amount of a returned article from the total amount. If the total amount has already been transferred to petalane.ch, you have the choice between: \r\n<ul>\r\n \t<li>a voucher<\/li>\r\n \t<li>a reimbursement<\/li>\r\n<\/ul>\r\nPlease note that <strong>shipping costs are non-refundable<\/strong>. If the total amount of your purchase falls below CHF 100.00 with the original free shipping due to a return, CHF 8.50 will be charged with the refund. This corresponds to a purchase as if you had originally ordered for less than CHF 100.00. \r\n\r\nIf you have any further questions, please do not hesitate to contact us!\r\n\r\nBest regards,\r\nYour Petalane team[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]\r\n\r\n[\/vc_column_text][\/vc_column][\/vc_row]<!-- \/wp:post-content --><\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text css=\u201d\u201d]Dear customer, We want you to be completely satisfied with your purchase at Petalane.ch. If for any reason you are not happy with any of the items you have ordered, you can exchange or return them for a credit note within 7 days of receiving the goods. In this [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5434","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"Dear customer, We want you to be completely satisfied with your purchase at Petalane.ch. If for any reason you are not happy with any of the items you have ordered, you can exchange or return them for a credit note within 7 days of receiving the goods. In this case, please let us know the\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"jWpdQS8BGoqmp8uh1EZD1ZViG0bpMV988mUcRqm4wtE\" \/>\n\t<meta name=\"p:domain_verify\" content=\"b393ec8cc7f94f0cd8983a39bcd16ca4\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/petalane.ch\/en\/returns\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Petalane. - Bloom beautiful with Petalane.\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Returns - Petalane.\" \/>\n\t\t<meta property=\"og:description\" content=\"Dear customer, We want you to be completely satisfied with your purchase at Petalane.ch. 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