{"id":6456,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T14:40:42","guid":{"rendered":"https:\/\/petalane.ch\/?page_id=6456"},"modified":"2025-09-09T09:43:49","modified_gmt":"2025-09-09T07:43:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/petalane.ch\/en\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
[vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d parallax=\u201dcontent-moving\u201d css=\u201d.vc_custom_1726776860327{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #FFE5E5 !important;background-position: center;background-repeat: no-repeat;background-size: cover !important;}\u201d][vc_column et_column_color=\u201det-light-column\u201d][vc_row_inner][vc_column_inner et_column_color=\u201det-light-column\u201d offset=\u201dvc_col-lg-4 vc_col-md-6\u2033][vc_column_text css=\u201d.vc_custom_1744561710474{margin-top: 20px !important;}\u201d]\n

FAQ\u2019s<\/h1>\n

<\/h4>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116490670{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text css=\u201d\u201d]\n

Shipping and delivery<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dDo you offer free shipping?\u201d tab_id=\u201d1522322738673-aea3abb5-b800fe1b-0bf9\u2033][vc_column_text css=\u201d\u201d]Yes, we offer free shipping for orders over 100 CHF. Enjoy the free delivery for qualified purchases![\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dHow much does it cost?\u201d tab_id=\u201d1522322738697-88e8c59b-62ccfe1b-0bf9\u2033][vc_column_text css=\u201d\u201d]Shipping costs vary depending on the shipping address and recipient country (e.g. Switzerland or abroad). The exact costs are calculated in the shopping cart after entering the delivery address.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dDo we send internationally?\u201d tab_id=\u201d1522322884722-77aa01b6-d3ecfe1b-0bf9\u2033][vc_column_text css=\u201d\u201d]Yes, we ship our products throughout the EU, UK, Canada and other countries. If a shipping destination is not offered, this will be indicated in the shopping cart checkout process. Please note that the shipping costs do not include any local VAT, customs duties and any administrative processing fees charged by customs authorities and\/or the freight partner. Such costs will be charged to you locally.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dDo you have everything in your own warehouse?\u201d tab_id=\u201d1736416612786-33fec9f1-9d6b\u201d][vc_column_text css=\u201d\u201d]Yes \u2013 our central warehouse is in Switzerland and all items are ready for immediate dispatch.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116498597{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text css=\u201d\u201d]\n

Payment<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dWhich payment methods are accepted?\u201d tab_id=\u201d1555532166627-d18a27a7-6515\u2033][vc_column_text css=\u201d\u201d]We accept TWINT and all major credit card providers such as Mastercard, Visa and American Express.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dWhere can I find my copy of the invoice?\u201d tab_id=\u201d1736416800735-3df5bb07-f966\u2033][vc_column_text css=\u201d\u201d]You can find your copy of the invoice in the \u201cMy Account\u201d section under orders. The PDF document can be downloaded or printed out.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116504661{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text css=\u201d\u201d]\n

Shipping and return<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dCan I exchange an item?\u201d tab_id=\u201d1744895509453-6205b09b-ad1b\u201d][vc_column_text css=\u201d\u201d]Yes, that is not a problem. You have 7 days from receipt of the goods<\/strong> to exchange the item. The item must be unworn and in perfect condition<\/strong>. Ideally, send us a short e-mail in advance so that we can put your new desired size to one side. Send us the item in its original packaging \u2013 you can find the return address here<\/a><\/span>. We will then send you the new desired size immediately after receiving your package.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dHow long do I have time to return my order?\u201d tab_id=\u201d1554865954832-7b4f4f32-3205\u2033][vc_column_text css=\u201d\u201d]You have 7 days from receipt of the goods<\/strong> to cancel the order and return the items.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dWhat conditions must be met for a return?\u201d tab_id=\u201d1554865954888-c3d499b3-2d6e\u201d][vc_column_text css=\u201d\u201d]The items must be undamaged<\/strong>, unworn<\/strong> and in their original, undamaged packaging<\/strong>. You can find more details about the return policy here<\/a><\/span>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dWho bears the costs for the return?\u201d tab_id=\u201d1554865954966-a58332cc-34e7\u2033][vc_column_text css=\u201d\u201d]You carry the return costs<\/strong> yourself. Returns will take place on your responsibility.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=\u201dHow do I get my refund?\u201d tab_id=\u201d1554865955032-f07c32a3-1c21\u2033][vc_column_text css=\u201d\u201d]You can choose a voucher<\/strong> or a refund<\/strong> as soon as we have received and checked the return.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d css=\u201d.vc_custom_1588132282993{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f8f8f8 !important;}\u201d][vc_column][vc_row_inner content_placement=\u201dmiddle\u201d][vc_column_inner offset=\u201dvc_col-lg-offset-1 vc_col-lg-6\u2033][vc_column_text css=\u201d\u201d el_class=\u201dpostline-large accent-color fancy-title\u201d]\n
Contact<\/h6>\n[\/vc_column_text][vc_column_text css=\u201d\u201d]\n

Still some questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=\u201dvc_col-lg-3\u2033]\t\t
\n\t\t\tContact us<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row et_full_width=\u201dtrue\u201d et_row_padding=\u201dtrue\u201d parallax=\u201dcontent-moving\u201d css=\u201d.vc_custom_1726776860327{margin-bottom: 100px !important;padding-top: 170px !important;padding-bottom: 170px !important;background-color: #FFE5E5 !important;background-position: center;background-repeat: no-repeat;background-size: cover !important;}\u201d][vc_column et_column_color=\u201det-light-column\u201d][vc_row_inner][vc_column_inner et_column_color=\u201det-light-column\u201d offset=\u201dvc_col-lg-4 vc_col-md-6\u2033][vc_column_text css=\u201d.vc_custom_1744561710474{margin-top: 20px !important;}\u201d] FAQ\u2019s [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css=\u201d.vc_custom_1579116490670{padding-bottom: 80px !important;}\u201d][vc_column offset=\u201dvc_col-lg-offset-1 vc_col-lg-3\u2033][vc_column_text css=\u201d\u201d] Shipping and delivery [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=\u201dvc_col-lg-6\u2033][vc_tta_accordion active_section=\u201d1\u2033 style=\u201dstyle2\u2033][vc_tta_section title=\u201dDo you offer free shipping?\u201d tab_id=\u201d1522322738673-aea3abb5-b800fe1b-0bf9\u2033][vc_column_text css=\u201d\u201d]Yes, we offer free shipping […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6456","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t