General Terms and Conditions (GTC) of Petalane.ch
Petalane.ch stands for the responsible legal entity and contact details in the imprint of this website in our following terms and conditions. The German version of our terms and conditions applies.
1. scope of application
These General Terms and Conditions (GTC) apply to purchase contracts with private customers and companies that are concluded via the Petalane.ch website. These GTC also apply to purchase contracts concluded by other means, e.g. by telephone, e-mail, fax or letter.
2 Contractual partner, conclusion of contract
The purchase contract is concluded with Petalane.ch. The responsible legal entity and our contact details can be found in the legal notice of this website. For easier readability of these terms and conditions, we summarize all gender (*the customer (in)) in the word “the customer”.
By placing the products in the online store, we submit a non-binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained for this purpose in the order process. The contract is concluded when you accept the offer for the goods contained in the shopping cart by clicking the order button. Immediately after sending the order, you will receive another confirmation by e-mail. We will confirm your orders via other channels (telephone, e-mail, etc.) by e-mail and this will be considered a binding purchase.
3. contract language, contract text storage
The authoritative language for the conclusion of the contract with regard to the GTC is German. We save the text of the contract and the associated data and send you the order data and our GTC in text form. You can view your order in our customer login.
4. delivery and delivery conditions
After confirming your order, we will send the ordered items to the delivery address you have specified in the form of a beautiful parcel. Approximate delivery times are noted with the offer. Delivery is at the customer’s risk. If the customer refuses to accept delivery without justification, a flat-rate charge of CHF 20.00 may be levied. Irrespective of this, the customer must fulfill his obligations under the contract, in particular the obligation to pay.
5th offer
Our online store offer is subject to change and non-binding. As a rule, the items offered in the online store are available. If it is not possible to deliver one or more items due to a stock discrepancy, Petalane.ch will inform you of this as soon as possible and offer you equivalent items. If none of these items are suitable, the amount will be refunded. Further claims arising from the delay in delivery are excluded.
6. prices
Our sales prices are ex stock and are quoted in Swiss francs including VAT and excluding shipping costs.
7. delivery and shipping
7.1. Scope
We deliver throughout Switzerland and the Principality of Liechtenstein.
If you wish to ship abroad, the shipping costs indicated for your selected foreign delivery address only include shipping, but not local VAT, customs duties, customs clearance costs and administrative processing costs of the parcel deliverer.
7.2. Shipping costs
For our delivery throughout Switzerland and the Principality of Liechtenstein, you pay a delivery charge of CHF 8.50. Orders over CHF 100.00 are delivered free of charge in Switzerland and the Principality of Liechtenstein.
Shipping costs abroad are displayed in the online store where possible.
8. payment options
The means of payment specified on Petalane.ch apply. Your payment via TWINT (a Swiss payment system for cashless payment and collection in CHF) is made via the secure payment system of Twint AG. Your payments by credit card (VISA, Mastercard) are processed via the secure payment system “Stripe”. The fees charged by TWINT and the card institutions are borne by Petalane.ch. Petalane.ch may exclude individual means of payment in general or for individual customers without further justification.
8.1. Late payment
In the event of late payment, we are entitled to charge you a fee of CHF 20.00 from the 3rd reminder. Reminders and invoices will be sent by e-mail. Petalane.ch is also entitled to assign the claim and costs for the debtor to third parties in the event of late payment. The right to claim further damages remains reserved.
9. right of withdrawal
The customer has the right to revoke the contractual declaration within 7 calendar days of receipt of the goods. The revocation must be sent in writing by e-mail to widerruf@petalane.ch. A justification is not required.
The customer must return the goods in perfect condition and with the original packaging by post or forwarding agent. The costs for the return shipment shall be borne by the customer.
After receipt of the goods, the full purchase price (excluding our shipping costs and, in the case of payment by TWINT or credit card, excluding the TWINT / credit card fees incurred) will be refunded to the customer immediately. We reserve the right to deduct the refundable purchase price for possible damage or excessive wear and tear of the goods. Entrepreneurs are not granted a voluntary right of withdrawal.
10. promotional and discount vouchers
Promotional and discount vouchers are vouchers that cannot be purchased, but which we issue as part of advertising campaigns. Promotional vouchers can only be redeemed under the conditions stated therein, by the respective recipient, during the specified period and only once per person. Individual products may be excluded from voucher campaigns.
Discount vouchers grant you a one-off reduction on your current order. The validity of discount vouchers will be stated to you as part of such advertising campaigns and are valid for a limited period or are one-off vouchers issued to you. Please enter the code on the voucher in the relevant field of the order. Promotional vouchers and discount vouchers cannot be redeemed at the same time.
Promotional vouchers can be redeemed from a minimum order value mentioned in the promotional voucher; the value of the goods must in any case be at least equal to the amount of the promotional voucher. Any difference to a higher value of goods must be settled using the payment options offered. Promotional vouchers are neither paid out in cash nor do they bear interest.
A refund or re-delivery of promotional vouchers in the event of partial or complete return of the ordered products is excluded. Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible. The promotional voucher is non-transferable and may not be combined with other promotional vouchers. If you have used a promotional voucher for your purchase, we reserve the right to charge you the original price of the goods you are keeping if – due to your withdrawal – the total value of the order falls below the value of the promotional voucher.
12. reservation of title
The goods remain our property until full payment has been made.
13. transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such defects to the deliverer as soon as possible and contact us immediately. The customer must inspect the delivered goods as quickly as possible and report any defects within 5 calendar days. Customer service: You can reach our customer service team during office hours by e-mail at support@petalane.ch .
14 Warranty and guarantees
Unless expressly agreed otherwise below, the statutory liability for defects applies. Petalane.ch expressly reserves the right to supply the buyer with a defect-free replacement if defects in the purchased item are asserted and established.
The delivery/return of items to remedy defects is the responsibility of the buyer. Insignificant deviations from warranted characteristics of the goods do not trigger any warranty rights. Liability for normal wear and tear is excluded. No liability is accepted for consequential damage resulting from the use of the products. Further claims by the customer are excluded, regardless of the legal grounds.
15. right of return
You can cancel the contract within 7 days of receipt of the goods by returning the goods with a description of the reason for the return. The return of the goods is at your responsibility and expense.
Only items that are absolutely undamaged and in perfect, unworn condition will be accepted for return. The items must be returned in their original, unadhesive and undamaged packaging. In particular, worn, soiled, damaged or badly smelling products cannot be returned. If this is not the case, we reserve the right to assert claims for compensation.
The return is to be sent to:
Petalane.ch
Alicia Wyss
Heligeichstrasse 32d
CH-8632 Tann / ZH
E-mail: support@petalane.ch
You can deduct the amount of a returned item from the total amount. If the total amount has already been transferred to Petalane.ch, you can choose between a voucher or a refund. The shipping costs will not be refunded.
16. data protection
Petalane.ch points out that the data collected in the context of the conclusion of the contract for the fulfillment of the obligation arising from the purchase contract will be processed in accordance with the Federal Act on Data Protection (FADP). By agreeing to these GTCs, the customer declares their consent to the data protection declaration.
17. place of jurisdiction
Swiss law is applicable. The place of jurisdiction is the registered office of Petalane.ch in Tann-Dürnten.
18. final provisions
Should any provision of these General Terms and Conditions be invalid, the remainder of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.
Valid version as of 01.01.2026